These Booking Policies outline the rules, responsibilities, and guidelines for using this website and scheduling any massage service. By accessing this site or completing a booking, you agree to follow the policies described below.

Booking Policy & Guidelines

Last Updated: July 2026

Thank you for choosing Mitzi Copeland Massage Therapy. To ensure a smooth, safe, and professional experience for every client, please review the following booking policies and guidelines before scheduling your session.

1. Scheduling Appointments

All appointments must be booked in advance through our online booking system. You will receive an email confirmation once your session is successfully scheduled.

If you do not receive a confirmation email, your appointment may not be finalized.

2. Arrival & Late Policy

Please arrive 5–10 minutes early to allow time for check‑in and preparation.

If you arrive late, your session may be shortened to avoid delaying the next client. The full session fee still applies.

3. Cancellation & Rescheduling

You may cancel or reschedule your appointment up to 12 hours before your scheduled time.

• Cancellations made after the 12‑hour window
• Missed appointments (“no‑shows”)

…may require rebooking and may be subject to a fee.

We understand emergencies happen — please contact us if you need assistance.

4. Payments

Payment is due at the time of service unless otherwise arranged. Mobile massage sessions may require a deposit or travel fee depending on location.

5. Health & Wellness Requirements

For your safety and ours, please reschedule your appointment if you are experiencing:

• Fever
• Flu‑like symptoms
• Contagious conditions
• Recent injuries that require medical clearance

If you arrive ill, your session may be declined and rescheduled.

6. Mobile Massage Guidelines

For in‑home sessions, please ensure:

• The space is clean and safe
• There is enough room for the massage table
• Pets are secured
• Distractions are minimized

Travel fees may apply depending on distance.

7. Professional Conduct

All services provided are strictly therapeutic. Any inappropriate behavior will result in immediate termination of the session, and future appointments may be declined.

8. Communication

If you have questions, need help with booking, or want to discuss your session needs, please reach out anytime. Your comfort and well‑being are always the priority.

Thank You

Thank you for taking the time to review our policies. We look forward to providing you with a relaxing, restorative, and personalized massage experience.

For questions regarding these Booking Policy & Guidelines, please contact:

Email: hello@mitzicopeland.com
Address: Pleasanton, CA 94566
Phone: +1 (541) 761-7905