Clear policies to help you understand cancellations and refunds with ease.

Cancellation & Refund Policy

Last Updated: July 2026

At Mitzi Copeland Massage Therapy, we value your time and appreciate your trust in our services. Because each appointment is reserved exclusively for you, we kindly ask that you respect our scheduling policies.

This policy helps us provide the best possible experience for every client while protecting the time reserved for your appointment.

By scheduling an appointment through our website or directly with Mitzi Copeland, you agree to the following terms.

1. Appointment Deposit

To secure your appointment, an online payment is required at the time of booking.

Depending on the booking option you choose, you may:

• Pay the full session amount, or
• Pay the required booking deposit (if available for your selected service).

Your deposit reserves your appointment time and allows us to prepare for your visit.

2. Cancellation Policy

We understand that unexpected situations happen. If you need to cancel or reschedule your appointment, please notify us as soon as possible.

Cancellations Made 24 Hours or More Before Your Appointment

If you cancel or reschedule at least 24 hours before your scheduled appointment, your deposit may be:

• Applied toward one future appointment, or
• Refunded upon request (if permitted by the payment method used).

If you paid the full amount, you may request either:

• A full refund, or
• Have your payment applied to your rescheduled appointment.

Cancellations Made Less Than 24 Hours Before Your Appointment

Appointments canceled less than 24 hours before the scheduled time will result in the forfeiture of the booking deposit.

If the full appointment was prepaid, the deposit portion will be retained as the cancellation fee, and any remaining eligible balance may be refunded in accordance with this policy.

No-Shows

Clients who fail to attend their appointment without prior notice (“No-Show”) will forfeit:

• Any booking deposit paid, or
• The full prepaid appointment fee if applicable.

Repeated no-shows may require full payment in advance for future appointments.

3. Rescheduling

We are happy to help you reschedule your appointment.

You may reschedule without penalty when:

• You provide at least 24 hours’ notice, and
• A new appointment time is available.

Appointments rescheduled with less than 24 hours’ notice may be treated as a late cancellation.

4. Late Arrivals

If you arrive late, we will do our best to provide your scheduled service.

However:

• Your session may be shortened to avoid delaying other appointments.
• The full appointment fee will still apply.
• Arrivals more than 15 minutes late may be considered a missed appointment depending on the schedule.

5. Refund Policy

Refunds May Be Issued When:

• Your appointment is canceled 24 hours or more in advance.
• A duplicate or accidental payment was made.
• Mitzi Copeland must cancel your appointment due to illness, emergency, or other unforeseen circumstances.

Refunds Will Not Be Issued For:

• Missed appointments (No-Shows)
• Late cancellations (less than 24 hours)
• Booking deposits forfeited under this policy
• Completed massage sessions
• Gift certificates
• Partially used packages (if offered)

Approved refunds will be issued to the original payment method whenever possible.

6. Therapist-Initiated Cancellations

If Mitzi Copeland must cancel your appointment due to illness, emergency, unsafe travel conditions, or another unforeseen circumstance, you may choose to:

• Reschedule for the next available appointment, or
• Receive a full refund of any payment made.

7. Health & Safety

For the health and safety of all clients, please contact us before your appointment if you are experiencing:

• Fever
• Flu-like symptoms
• COVID-19 symptoms
• A contagious illness
• Any condition that may make massage therapy unsafe

If necessary, we will gladly help you reschedule your appointment.

8. Contact Us

To cancel, reschedule, or request assistance, please contact:

Mitzi Copeland Massage Therapy

Email: hello@mitzicopeland.com

Phone: (541) 761-7905

Service Area: Pleasanton, CA and surrounding communities

9. Changes to This Policy

This Cancellation & Refund Policy may be updated periodically to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised effective date.