The following Accessibility Statement outlines the steps we take to support usability, clarity, and equal access for every client. Our goal is to ensure that everyone can comfortably navigate our website, access information, and book services without barriers.

Accessibility Statement

Last Updated: July 2026

Mitzi Copeland Massage Therapy is committed to ensuring that our website and services are accessible to all individuals, including people with disabilities. We believe every client deserves equal access to information, booking options, and wellness services, and we strive to maintain an inclusive digital and physical environment.

This Accessibility Statement outlines the steps we take to support accessibility, the standards we follow, and how you can contact us if you encounter any barriers.

Our Commitment to Accessibility

We aim to make our website and services usable by as many people as possible. This includes individuals who use assistive technologies such as screen readers, voice recognition software, magnifiers, alternative input devices, or other accessibility tools.

Our goals include:

• Providing clear, readable content
• Ensuring consistent navigation
• Maintaining compatibility with modern assistive technologies
• Offering accessible booking options
• Creating a welcoming, inclusive experience for all clients

Accessibility Standards

We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which provide recommendations for making web content more accessible for people with disabilities, including:

• Perceivable: Content is presented in ways users can perceive
• Operable: Interface elements are usable via keyboard, mouse, or assistive devices
• Understandable: Information and navigation are clear and predictable
• Robust: Content works with current and future assistive technologies

While we continually work toward full compliance, some areas may still be improving. We welcome feedback to help us enhance accessibility further.

Website Features Supporting Accessibility

To improve usability for all visitors, our website includes:

• High‑contrast text and backgrounds
• Responsive design for mobile and tablet devices
• Clear headings and structured content
• Alt text for images where appropriate
• Accessible form fields and labels
• Keyboard‑friendly navigation
• Simple, predictable page layouts
• Compatibility with major screen readers (JAWS, NVDA, VoiceOver)

We regularly review our website to identify and fix accessibility issues.

Physical Accessibility

Mitzi Copeland Massage Therapy is committed to providing an accessible in‑person experience. Clients with mobility, sensory, or other accessibility needs are encouraged to contact us before their appointment so we can ensure accommodations are available.

Examples of accommodations may include:

• Assistance entering the building
• Adjustments to massage table height
• Extra time for transitions
• Support for clients with chronic pain or limited mobility

Your comfort and safety are our priority.

Ongoing Improvements

Accessibility is an ongoing effort. We continuously:

• Review new content for accessibility
• Update website features as standards evolve
• Test pages with accessibility tools
• Train staff on inclusive communication
• Evaluate feedback from clients and visitors

If you notice an area that needs improvement, we want to hear from you.

Feedback and Contact Information

If you experience difficulty accessing any part of our website or services, please contact us. We will respond promptly and work to resolve the issue.

Contact: Mitzi Copeland Massage Therapy Email: [insert Mitzi’s email] Phone: [insert phone number] Website: https://mitzicopeland.com

Please include:

• The page or feature you were trying to access
• The type of assistive technology you use (optional)
• A brief description of the issue

Your feedback helps us improve accessibility for everyone.

Third‑Party Services

Our website may include links to third‑party platforms (such as booking systems, maps, or payment processors). While we strive to ensure accessibility across all tools, we cannot control the accessibility of external websites. We encourage third‑party providers to maintain inclusive standards.

Statement Updates

This Accessibility Statement may be updated periodically to reflect improvements, new standards, or changes in our services. The latest version will always be available on our website.

For questions regarding these Accessibility Statement Policy, please contact:

Email: heloo@mitzicopeland.com
Address: Pleasanton, CA 94566
Phone: +1 (541) 761-7905